Catherine Racette

With over 15 years of experience in technical writing, knowledge systems, and instructional design, I bridge the gap between complex technology and the people who use it. My career spans diverse digital domains, including ad tech, SEO, and e-commerce, where I’ve built clear, practical documentation that powers both human understanding and modern, AI-assisted support systems.

I believe that high-quality, well-governed knowledge is the essential foundation for any successful user experience. Throughout my career, I’ve developed structured knowledge bases and support communities that enable users to find answers quickly and use technology proficiently. By focusing on information architecture and machine-ready content, I ensure that documentation doesn't just serve as a manual for today, but as a scalable data layer for the AI-driven support tools of tomorrow.

As a leader, I specialize in building and managing high-performing content teams. I focus on creating supportive environments where writers can do their best work - leveraging AI to accelerate drafting and delivery while maintaining a rigorous "human-in-the-loop" standard for accuracy and governance. My goal is to consistently deliver documentation that reduces customer friction and drives measurable business value.